From setting up your project in basecamp, to communicating with our team to working with your own graphics, this section covers a broad range of topics.
What is Basecamp?
Basecamp is a project management tool used by Filemobile to communicate with clients that require support.
Note: You can find an overview of Basecamp’s features on their main website: http://basecamphq.com/
Depending on the size of a project or the number of the people working on the project, read more »
The custom manifest option found in client transfers allows you build a file that fits your needs.
Now with a little bit of work, you can create a template that will accompany your media using the layout and content you choose to include.
Variables that are available to the manifest incude. {$media.*} {$user.*} and {$conversion.*}
| conversion array read more »
FTP into New Spark Media Platform
STEP 1: Acquire an FTP ClientInstall an FTP client if you don't have one already (Filezilla, Cyberduck, etc.). STEP 2: ConnectEstablish your Host (server) connection to our Platform server ftp.newspark.ca
STEP 3: ConfigureIn the login read more »
FTP out of New Spark Platform
You can push media to an automated broadcast server or other server via FTP/SFTP/S3 with various workflows. First, you will need to create a new Transfer Profile in Media Factory.
Get Help
E. support@newspark.ca When contacting us for support please provide:
Product read more »
Getting Started
New Spark Platform can help you collect and publish quality user-generated content in no time! We offer a complete set of tools to help you build and manage your UGC campaigns. New Spark Platform is built on three key pillars:
Media Page Settings & View
You can set your preferences for how lists are displayed on various pages in Media Factory. Always look for the gear wheel on the following pages:
Requesting Platform User Accounts
If you need to give project members access to New Spark Platform, you'll need to submit an email request to Platform Support with the following details:
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