From setting up your project in basecamp, to communicating with our team to working with your own graphics, this section covers a broad range of topics.

Get Help

E. support@newspark.ca
T. 1.866.779.9215

When contacting us for support please provide:

  1. your name and contact
  2. the URL where you are experiencing difficulty
  3. steps to recreate the problem
  4. a screen shot of the problem, if applicable
  5. device and internet browser used

Product read more »

Getting Started

New Spark Platform can help you collect and publish quality user-generated content in no time! We offer a complete set of tools to help you build and manage your UGC campaigns.

New Spark Platform is built on three key pillars:

  1. Upload read more »
Media Page Settings & View

You can set your preferences for how lists are displayed on various pages in Media Factory. Always look for the gear wheel on the following pages:

  1. Dashboard
  2. Media Overview
  3. Members
  4. Member Details
  5. Channel Detail
  6. read more »
Requesting Platform User Accounts

If you need to give project members access to New Spark Platform, you'll need to submit an email request to Platform Support with the following details:

  1. First name, Last name
  2. Email address
  3. Project name or vhost number
  4. Level of access; Administrator or Moderator
  5. read more »